About
Xiaomi Technology Nigeria is a subsidiary of Xiaomi, a global technology powerhouse renowned for its smartphones, smart home devices, and consumer electronics integrated through its AIoT (Artificial Intelligence of Things) platform. Founded in 2010, Xiaomi has expanded rapidly by offering high-quality, affordable technology to millions worldwide.
In Nigeria, Xiaomi fosters a dynamic, innovative, and growth-driven environment where employees are empowered to learn, contribute, and build rewarding careers within the fast-evolving technology and telecommunications industry.
Job Description
Xiaomi Technology Nigeria is hiring a Customer Support Officer (Administrative/Customer Support Associate) to manage client interactions, administrative duties, and bilingual communications.
The ideal candidate will serve as the primary liaison for French-speaking clients, ensuring exceptional service delivery, timely issue resolution, and accurate documentation in both French and English.
Key Responsibilities:
- Act as the main contact point for French-speaking clients through phone, email, and live chat.
- Handle customer inquiries, process orders, and provide accurate solutions to client issues.
- Maintain and update customer data using CRM, ERP, or internal databases.
- Prepare and translate documents, correspondence, and presentations between English and French.
- Provide administrative support, including scheduling meetings, managing calendars, and organizing electronic files.
- Generate accurate reports and contribute to the improvement of customer service processes.
Qualifications & Requirements
- Bachelor’s degree or HND in any discipline.
- Fluency in English and French (both written and spoken) — a mandatory requirement.
- 1–3 years of experience in Customer Support, Administration, or a client-facing role (preferably in Technology, Telecommunications, or Consumer Electronics).
- Strong communication, interpersonal, and organizational skills.
- Keen attention to detail and the ability to multitask effectively in a fast-paced environment.
How to Apply
Interested and qualified candidates should forward their CV to Benjamin.e@xiaomi.org.ng, using Customer Support Officer as the subject line of the email.