About
First Excelsia Professional Services is a leading Human Resources, Organizational Development, and Management Consulting firm established in 2015. The company provides strategic HR solutions, talent acquisition, organizational development, and management consulting services to organizations across various sectors of the Nigerian economy. With a team of experienced consultants, First Excelsia is committed to helping businesses build high-performing workforces and sustainable growth.
Job Description
Available Positions
1. Customer Service Representative
First Excelsia Professional Services is recruiting a Customer Service Representative on behalf of its client. The successful candidate will be responsible for delivering exceptional customer support by responding to enquiries, resolving complaints, and ensuring a positive customer experience within the logistics and transportation industry.
Key Responsibilities
- Respond promptly to customer enquiries via phone, email, and other communication channels.
- Resolve customer complaints professionally and efficiently.
- Provide accurate information about the company’s logistics services.
- Build and maintain strong customer relationships.
- Coordinate with internal departments to resolve customer issues.
- Follow up on customer requests to ensure complete resolution.
- Maintain accurate records of customer interactions and service requests.
- Prepare customer service reports and escalate recurring issues where necessary.
- Ensure compliance with customer service standards and company procedures.
- Recommend improvements that enhance customer experience.
Qualifications & Requirements
- Bachelor’s Degree in Business Administration or a related discipline.
- 1–2 years of customer service experience.
- Experience within the logistics, transportation, or service industry is an added advantage.
- Strong proficiency in Microsoft Excel and other Microsoft Office applications.
- Excellent written and verbal communication skills.
- Strong interpersonal, problem-solving, and customer relationship management skills.
- Ability to multitask and perform effectively under pressure.
2. Sales Executive
The client is seeking a Sales Executive to drive business growth by identifying new customers, developing client relationships, and promoting logistics and transportation solutions.
Key Responsibilities
- Identify and secure new business opportunities.
- Promote logistics, transportation, and supply chain solutions.
- Build and maintain long-term client relationships.
- Prepare quotations, proposals, and sales presentations.
- Negotiate contracts and close sales opportunities.
- Achieve monthly, quarterly, and annual sales targets.
- Manage sales leads and customer pipelines.
- Ensure customer satisfaction through effective after-sales support.
- Prepare regular sales performance reports.
- Monitor industry trends and identify business opportunities.
Qualifications & Requirements
- Bachelor’s Degree in Marketing, Business Administration, or a related discipline.
- 1–3 years of sales experience.
- Experience in logistics, transportation, or supply chain is an advantage.
- Strong communication, presentation, negotiation, and interpersonal skills.
- Proven ability to achieve sales targets.
- Excellent customer relationship management skills.
3. Sales Representative
The client is recruiting a Sales Representative to support business expansion by acquiring new customers, promoting logistics solutions, and maintaining excellent client relationships.
Key Responsibilities
- Prospect and develop new business opportunities.
- Promote logistics and supply chain solutions.
- Build and maintain customer relationships.
- Prepare quotations and negotiate contracts.
- Meet assigned sales targets.
- Convert leads into long-term business relationships.
- Deliver excellent customer support and resolve client concerns.
- Prepare sales reports and maintain customer records.
- Collaborate with internal teams to ensure efficient service delivery.
- Monitor market trends and identify new growth opportunities.
Qualifications & Requirements
- Bachelor’s Degree in Marketing, Business Administration, or a related discipline.
- 1–3 years of sales experience.
- Previous experience in logistics, transportation, or related industries is preferred.
- Excellent communication, negotiation, and presentation skills.
- Strong relationship-building abilities.
- Self-motivated with the ability to work independently.
How to Apply
Interested and qualified candidates should send their CV to talentsearch@firstexcelsia.com using the job title (Customer Service Representative, Sales Executive, or Sales Representative) as the subject of the email.