About
JMG Limited is a leading electro-mechanical solutions provider with over 25 years of experience serving customers across Africa. The company delivers innovative solutions in power generation, solar energy, electrical infrastructure, air compressors, vertical transportation, and HVAC systems. Through strategic partnerships with globally recognized brands and a workforce of nearly 1,600 professionals, JMG is committed to delivering high-quality products and services while maintaining internationally recognized ISO standards for quality, environmental management, and occupational health and safety.
Job Description
JMG Limited is looking for a proactive and organized Sales Support Officer to provide administrative and operational support to its sales team. The successful candidate will help coordinate sales activities, manage customer orders, maintain sales records, and facilitate communication between customers and internal departments to ensure excellent service delivery and efficient business operations.
Key Responsibilities
- Provide day-to-day administrative and operational support to the sales team.
- Process customer orders, quotations, invoices, and other sales documentation accurately.
- Maintain and update customer records, sales databases, and CRM systems.
- Liaise with logistics, finance, and warehouse teams to ensure timely order processing and delivery.
- Respond to customer enquiries, complaints, and service requests, escalating issues where necessary.
- Prepare regular sales reports, forecasts, and performance analyses for management.
- Monitor sales activities and assist in tracking key performance indicators (KPIs).
- Support the preparation of tenders, proposals, presentations, and other sales documents.
- Follow up with customers on orders, payments, and product or service delivery.
- Ensure compliance with company policies, operational procedures, and customer service standards.
Qualifications & Requirements
Applicants should possess:
- Bachelor’s Degree in Business Administration, Marketing, Sales, Economics, or a related discipline.
- 0–2 years of experience in sales support, sales administration, customer service, or a similar role.
- Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint).
- Working knowledge of CRM software.
- Strong organizational, communication, and interpersonal skills.
- Excellent multitasking and time management abilities.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Good understanding of sales processes, customer relationship management, and order fulfillment.
- Previous experience in manufacturing, trading, FMCG, or a related industry is an added advantage.
How to Apply
Interested and qualified candidates should send their updated CV to career@jmglimited.com using “Sales Support Officer” as the subject line of the email.