About
Green Africa Airways Limited is a Nigerian value airline headquartered in Lagos, committed to making air travel safe, affordable, and accessible to more people across Nigeria and Africa. The airline focuses on operational excellence, customer satisfaction, and employee development while contributing to economic growth through reliable aviation services.
Green Africa provides a supportive workplace that encourages professional growth, teamwork, and a culture of ownership and service excellence.
Job Description
Green Africa Airways Limited is recruiting Customer Service Assistants to join its airport operations team. The successful candidates will be responsible for delivering excellent customer service during passenger check-in, baggage handling, and boarding operations while ensuring compliance with aviation safety and security procedures.
Key Responsibilities
- Verify and process passenger baggage weights during check-in.
- Ensure baggage is properly tagged with the correct destination information.
- Record and safely store unclaimed baggage at arrival terminals.
- Assist passengers with baggage inquiries, including lost or damaged luggage, and refer issues to the appropriate officer.
- Guide passengers through excess baggage payment procedures.
- Inspect baggage for damage before acceptance and handle non-compliant baggage according to company policies.
- Process Company Materials (COMAT) and RUSH baggage for arriving and departing flights.
- Identify and provide support to passengers requiring special assistance, including:
- Wheelchair users
- Expectant mothers
- Parents travelling with infants
- Group travellers
- Monitor the check-in area for unattended or suspicious baggage and comply with airport security procedures.
- Coordinate with check-in personnel and turnaround teams to monitor delayed or unloaded baggage.
Qualifications & Requirements
Educational Requirements
- SSCE, OND, or an equivalent qualification.
Required Skills
- Strong customer service skills.
- Excellent verbal communication.
- Good interpersonal relationship skills.
- Strong attention to detail.
- Effective time management.
- Good numerical ability.
- Problem-solving skills.
- Ability to work collaboratively within a team.
Personal Attributes
- Professional appearance and attitude.
- Ability to work efficiently in a fast-paced airport environment.
- Strong commitment to safety and customer satisfaction.
How to Apply
Interested applicants should apply by clicking the APPLY NOW button