About
Kuda is a digital, app-based bank focused on providing accessible financial products and services to customers across Africa and the African diaspora. The company operates across multiple locations and uses technology to deliver digital banking solutions.
Job Description
Kuda is seeking an IS Administrator Analyst to provide technical support to employees, manage IT systems and user access, and help maintain the availability, security and efficiency of workplace technology platforms.
The role involves first- and second-level IT support, user and device administration, cloud workspace management, asset tracking, system security and participation in business continuity activities.
Key Responsibilities
- Provide first- and second-level technical support to Kuda employees.
- Respond promptly to incidents and service requests logged through Jira and other IT service-management platforms.
- Diagnose and resolve basic hardware, software and connectivity issues, escalating complex problems when necessary.
- Install, configure and maintain computer hardware, software and other IT equipment.
- Support the deployment of new applications, security patches and system updates.
- Maintain accurate records of support requests, troubleshooting activities and resolutions.
- Monitor computers, printers, network devices, CCTV systems and access-control equipment.
- Set up IT equipment and system access for new employees and remove access when employees leave.
- Manage user and device provisioning across platforms including Azure, Google Workspace, Jira, Notion, Slack and other workplace applications.
- Support third-party application integrations through Azure and Google Cloud environments.
- Manage software and cloud-service licences.
- Provide technical support for Kuda’s contact-centre tools, including Xcally.
- Maintain IT policies, procedures and standard operating manuals.
- Keep the organization’s IT asset register accurate and up to date.
- Apply appropriate security configurations across managed platforms.
- Support IT compliance processes and governance requirements.
- Identify technology needs and contribute to recommendations for improving security, efficiency and service delivery.
- Participate in disaster recovery testing and business continuity planning.
- Coordinate with network support personnel, vendors and other Technology teams to maintain service availability.
Qualifications & Requirements
- Bachelor’s degree in Computer Science, Computer Engineering or a related field.
- Relevant certifications such as MCP, CCNA or ITIL are advantageous.
- 0–3 years of professional experience.
- Good written and verbal communication skills.
- Understanding of Windows client and server operating systems.
- Familiarity with Google Workspace.
- Good personnel and stakeholder-management abilities.
- Understanding of business processes.
- Basic knowledge of IT governance, ISMS, ITIL practices and PCI DSS.
- Strong analytical, numerical and problem-solving skills.
- Curious and proactive approach to learning and developing IT and information-management skills.
- Ability to work effectively within a team.
How to Apply
Interested applicants should apply by clicking the APPLY NOW button