Operations Intern at Strivo Labs

About

Strivo Labs is a digital solutions company that helps businesses grow through technology-driven services. Its offerings include custom design, minimum viable product (MVP) development, business process automation, and content creation.

The company focuses on helping organisations improve efficiency, accelerate growth, and deliver business solutions with precision.

Job Description

Strivo Labs is seeking a proactive, highly organised, and detail-oriented Operations Intern to provide administrative and operational support to the Head of Trade-In Business in Lagos.

The successful candidate will assist with business coordination, scheduling, documentation, reporting, inventory tracking, and operational follow-ups. This role requires someone who can manage multiple responsibilities, maintain accurate records, coordinate stakeholders, and support the smooth execution of daily business activities.

Key Responsibilities

Administrative and Executive Support

• Provide administrative and operational assistance to the Head of Trade-In Business.
• Coordinate meetings, appointments, and schedules, including preparing agendas and recording meeting minutes.
• Monitor assigned tasks, pending requests, deadlines, and action points to ensure timely completion.
• Assist with business meetings, travel arrangements, and other administrative activities.
• Maintain accurate records of correspondence, reports, approvals, and operational documents.

Trade-In Operations Coordination

• Support the coordination of Trade-In activities across retail stores, merchants, online sales channels, and other business units.
• Liaise with the Trade-In Operations Team to obtain updates on device evaluations, transactions, sales activities, and operational requests.
• Maintain trackers for trade-in volumes, device movement, inventory status, and outstanding operational activities.
• Review aged inventory reports and follow up on pending items with relevant team members.
• Track device repairs, warranty claims, replacements, and customer-related escalations.
• Escalate unresolved issues and operational delays to the appropriate management personnel.

Documentation and Process Improvement

• Ensure operational decisions, business requests, and management approvals are properly documented.
• Maintain organised digital filing systems and safeguard the accuracy and confidentiality of business records.
• Support the implementation of administrative processes and operational procedures.
• Identify gaps in documentation and reporting workflows and recommend practical improvements.

Qualifications & Requirements

Educational Qualifications

• Bachelor’s degree or Higher National Diploma (HND) in Business Administration, Management, Secretarial Studies, or a related discipline.

Experience Requirements

• Between 1 and 2 years of relevant work experience as an Executive Assistant, Personal Assistant, Administrative Assistant, Business Support Officer, or in a similar role.
• Practical experience in scheduling, documentation, reporting, and stakeholder coordination.

Required Skills and Competencies

• Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.
• Ability to maintain business trackers, prepare reports, coordinate meetings, and manage digital documentation.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Good attention to detail, accountability, initiative, and problem-solving abilities.
• Ability to manage competing priorities, adapt quickly, and work independently when necessary.
• Professional conduct, discretion, and a strong commitment to confidentiality.

Additional Advantages

Applicants with any of the following will have an added advantage:

• Experience supporting senior executives or business leaders in retail, fintech, technology, or commercially focused organisations.
• Familiarity with Google Workspace, Microsoft Teams, and project management tools.
• Relevant certifications or professional training in Executive Assistance, Office Administration, or Business Management.

How to Apply

Interested and qualified candidates should send their updated CV to hiring@strivolabs.com.

Use Operations Intern as the subject of the email.

Applicants should highlight their relevant administrative experience, proficiency in Microsoft Office, reporting and documentation skills, and experience coordinating business operations or supporting senior management.