Job Description
A microfinance bank in Lagos is seeking a skilled and experienced Card Operations Officer to oversee end-to-end card production and issuance operations.
The successful candidate will be responsible for ensuring the secure, efficient, and timely production and issuance of debit and credit cards in line with regulatory requirements and internal policies.
The ideal candidate must have relevant banking operations experience, a strong understanding of card management systems and payment infrastructure, and the ability to coordinate vendors, supervise production processes, and maintain high standards of security and operational efficiency.
Candidates with commercial banking experience are strongly encouraged to apply.
Qualifications & Requirements
1. Card Production and Issuance
Oversee daily card production operations, including personalisation, embossing, encoding, and dispatch.
Ensure the accurate, secure, and timely issuance of debit and credit cards.
Monitor production workflows to ensure operational efficiency and compliance with established procedures.
Resolve production challenges and minimise disruptions to card issuance.
2. Vendor and Stakeholder Management
Manage relationships with card vendors, processors, and switching partners.
Coordinate with IT, Operations, and Customer Service teams to ensure seamless card production and delivery.
Follow up with service providers to ensure timely delivery and quality service.
3. Compliance and Quality Assurance
Ensure compliance with applicable Payment Card Industry Data Security Standard (PCI DSS) requirements and other relevant regulatory standards.
Implement quality control measures to ensure the accuracy and security of card issuance.
Ensure adherence to internal policies, operational procedures, and card security protocols.
Identify operational risks and recommend appropriate corrective measures.
How to Apply
Qualified and interested candidates should send their applications to:
📧 Email: Dect.recruitment@gmail.com
Email Subject: Card Operations Officer – Lagos
⚠️ IMPORTANT: Applicants should ensure their CVs clearly demonstrate their banking operations experience and relevant card operations expertise.