About
Green Africa is a Lagos-based airline committed to improving connectivity across Nigeria and expanding access to destinations along the West African coast. The airline aims to provide quality air travel while connecting people and resources.
Job Description
Green Africa is recruiting a Baggage Handler – Customer Service Agent (CSA) to support airport baggage operations and deliver efficient customer service.
The successful candidate will be responsible for handling baggage accurately, assisting passengers, maintaining baggage records and ensuring compliance with airline security procedures.
Key Responsibilities
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Ensure passengers’ baggage weights are accurately recorded and processed at check-in desks.
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Record and store unclaimed Green Africa-tagged baggage at the arrivals hall.
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Assist passengers with their luggage and direct those reporting lost or damaged baggage to the Duty Officer.
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Guide passengers on how to make payments for excess baggage.
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Ensure all baggage is correctly tagged with destination details before being transferred to the baggage screening point.
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Inspect baggage to ensure it is in acceptable condition before check-in and handle damaged baggage in line with company policies.
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Record and process Company Materials (COMATs) and RUSH bags on departing and arriving flights.
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Identify passengers requiring special assistance, including wheelchair users, expectant mothers, mothers travelling with infants and group travellers.
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Ensure baggage is not left unattended in check-in areas.
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Watch out for suspicious baggage and comply with established security procedures and baggage weight limits.
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Work closely with check-in officers and turnaround coordinators to track baggage unloaded from aircraft.
Qualifications & Requirements
Applicants must possess the following:
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A minimum qualification of OND or SSCE.
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Excellent communication and interpersonal skills.
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Strong numeracy skills.
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Good attention to detail.
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Effective time management skills.
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Customer service skills and the ability to interact professionally with passengers.
Essential Skills
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Attention to detail
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Time management
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Communication
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Customer service
Additional Advantageous Skills
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Problem-solving abilities
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Good interpersonal relationship skills
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Teamwork and collaboration
How to Apply
Interested applicants should apply by clicking the APPLY NOW button