About
We are seeking an experienced Call Center Manager (Head) to lead end-to-end call center operations in Ikeja, Lagos. This role has clear ownership of Retention, Churn Reduction, and Win-back KPIs, with a strong focus on improving customer loyalty, operational efficiency, and overall performance.
Job Description
Lead and oversee end-to-end call center operations
Own and deliver retention, churn reduction, and win-back KPIs
Develop and implement effective customer retention strategies
Monitor performance metrics and drive continuous improvement
Manage, coach, and motivate team leads and call center agents
Ensure high service quality and customer satisfaction
Qualifications & Requirements
5–8 years’ experience in call center or customer operations, with leadership exposure
Proven experience managing retention and churn KPIs
Strong leadership, analytical, and communication skills
Experience in telecommunications or high-volume service environments is an advantage
How to Apply
Send your CV to: cv@ascentech.com.ng