Job Description
Handle enquiries, bookings and appointments.
Follow up with clients after consultations/treatments.
Manage complaints, feedback and reviews.
Drive rebooking and maintain client relationships.
Track enquiries and follow-ups.
Coordinate with the clinic team.
Improve overall client experience.
Qualifications & Requirements
B.Sc/HND in a relevant field.
Customer service experience; beauty/skincare/medical aesthetics experience is an advantage.
Excellent communication and organisation.
Proactive, confident and independent.
Professional and presentable.
Strong follow-up and problem-solving skills.
How to Apply
Send CV to recruiter.h@fmragency.com
Subject: Client Experience Officer