About
KIA Motors Nigeria is a leading automotive company and one of the foremost distributors of Kia vehicles in the country. The company is responsible for the assembly, sales, and after-sales service of Kia vehicles across Nigeria.
KIA Motors provides employees with continuous learning opportunities through structured training programs, offering exposure to advanced automotive technologies and global best practices. The organization fosters a professional environment that supports growth, collaboration, and career advancement.
Job Description
The Customer Care Executive will be responsible for ensuring exceptional customer service experiences by handling inquiries, resolving complaints, coordinating service support, and maintaining long-term client relationships. The role requires proactive communication, problem-solving, and teamwork to enhance service quality and customer satisfaction.
Key Responsibilities:
- Contact customers to remind them of upcoming service or maintenance appointments.
- Conduct post-service follow-up calls to assess satisfaction and collect feedback.
- Record, document, and resolve customer complaints promptly.
- Liaise with service, spare parts, and technical teams to address customer concerns.
- Manage the Kia on Road (KOR) support service, coordinating on-site vehicle rescue when needed.
- Arrange courtesy vehicles for customers during extended repairs.
- Draft and send professional communication (emails, bulk SMS, and promotional campaigns).
- Prepare and issue customer invoices accurately and on time.
- Respond promptly to customer inquiries and refund requests.
- Visit corporate clients alongside service marketers to conduct feedback sessions and build relationships.
- Compile and submit daily and periodic reports on customer interactions, complaints, and feedback.
Qualifications & Requirements
- B.Sc./HND in Business Administration, Marketing, Communications, or a related discipline.
- 1–3 years of customer service experience, preferably in the automotive or service industry.
- Excellent communication, negotiation, and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM tools.
- Ability to multitask and manage multiple priorities effectively.
- Customer-focused mindset with keen attention to detail and accuracy.
How to Apply
- Prepare an updated CV highlighting your customer service experience.
- Send your application to vacancies@danagroup.com using the job title as your subject line.