About
Devtek operates in the water and environmental services sector, supplying and installing systems designed to meet international standards for potable water. The company also provides wastewater solutions with a focus on environmental protection and the prevention of pollution associated with water and wastewater activities.
Job Description
Devtek is seeking a proactive and experienced Customer Experience Executive to join its team in Lekki, Lagos.
The successful candidate will be responsible for managing customer relationships, maintaining client information, addressing enquiries, improving customer satisfaction, and supporting strategies that strengthen customer loyalty and business growth.
The role requires strong communication, relationship management, problem-solving, and organisational skills, as well as the ability to work effectively with internal teams to ensure customers receive quality service.
Key Responsibilities
- Develop and maintain positive, long-term relationships with existing and prospective clients.
- Manage and regularly update customer databases and relationship records.
- Respond to customer enquiries and resolve complaints or service-related issues promptly and professionally.
- Develop initiatives aimed at improving customer satisfaction, engagement, and retention.
- Gather and monitor customer feedback to identify areas for service improvement.
- Prepare reports and summaries based on customer feedback, interactions, and relationship management activities.
- Collaborate with internal teams to ensure products and services are delivered in line with customer expectations.
- Support customer-focused sales and business development strategies.
- Monitor customer needs and identify opportunities to strengthen client relationships.
- Maintain accurate records of customer interactions and follow-up activities.
Qualifications & Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related discipline.
- 2–3 years of experience in customer relationship management, customer experience, client services, or a related field.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Excellent problem-solving skills.
- Strong organisational and time-management capabilities.
- Proficiency in Microsoft Office applications.
- Familiarity with CRM software and customer relationship management tools.
- Ability to work effectively with different teams and manage multiple customer-related activities.
How to Apply
Interested and qualified candidates should send their CV to: job@devtektanks.com
Applicants should use “Customer Experience Executive” as the subject of the email.