About
Nicole Sinclair Consulting is a professional consulting firm providing business advisory and operational support services across various industries in Nigeria. The firm is known for delivering tailored solutions that enhance organizational efficiency and customer experience.
Job Description
Nicole Sinclair Consulting is seeking a highly organized and proactive Customer Service Engagement Officer to oversee customer interactions while supporting operational and administrative processes.
The ideal candidate will play a key role in ensuring seamless service delivery, coordinating projects and events, and improving customer engagement systems.
Key Responsibilities
- Manage and enhance customer service processes
- Support operational and administrative functions
- Coordinate projects and events efficiently
- Utilize CRM systems to track and manage client interactions
- Prepare reports and maintain accurate documentation
- Ensure high-quality customer experience and service delivery
- Identify process improvements and implement solutions
Qualifications & Requirements
- Bachelor’s Degree in Business Administration, Operations Management, or a related field
- 4–5 years of experience in customer service with exposure to operations or administration
- Experience in project management and event coordination
- Strong knowledge of operational processes and CRM systems
- Tech-savvy with proficiency in digital tools and reporting software
- Excellent problem-solving, communication, and interpersonal skills
- Highly organized with strong attention to detail
- Ability to work independently and thrive in a fast-paced environment
How to Apply
Interested applicants should apply by clicking the APPLY NOW button.