About
JV Management Consulting (JVMC) is a leading Nigerian human resources, recruitment, and business consulting firm. Since its establishment in 2012, the company has provided strategic HR solutions, recruitment services, and business advisory support to organizations across multiple industries. With a reputation for excellence, JVMC offers professionals opportunities to develop their careers through continuous learning and exposure to diverse business environments.
Job Description
JV Management Consulting is recruiting a Customer Service Representative for its client. The ideal candidate will be responsible for delivering outstanding customer support by responding to inquiries, resolving complaints, processing requests, and ensuring a positive customer experience across multiple communication channels.
This position is suited for professionals who are customer-focused, proactive, and passionate about building lasting client relationships.
Key Responsibilities
- Respond to customer inquiries via phone, email, social media, and walk-in visits.
- Provide accurate information about the company’s products and services.
- Resolve customer complaints promptly and professionally.
- Process customer requests and maintain accurate customer records.
- Follow up with customers to ensure issues are fully resolved.
- Escalate complex customer concerns to the appropriate department.
- Build and maintain positive relationships with customers.
- Collaborate with internal teams to ensure excellent service delivery.
Qualifications & Requirements
Applicants should possess:
- Bachelor’s Degree or HND in any discipline.
- Minimum of 2 years of experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer relationship management abilities.
- Good negotiation and problem-solving skills.
- Target-driven with the ability to meet service and sales objectives.
- Proficiency in Microsoft Office applications.
- Must reside in or around Ikeja, Ogba, Maryland, Oregun, Ojodu, Alausa, Magodo, Agege, or nearby areas in Lagos.
How to Apply
Interested and qualified candidates should send their updated CV to: recruitment@jvconsulting.com.ng
Email Subject: Customer Service Representative