About
Owens & Xley Consults is a full-service business consulting and advisory firm based in Lagos, Nigeria. The company specializes in providing innovative and practical business solutions in areas such as strategic planning, market research, branding, and business process design.
The firm works closely with entrepreneurs and small businesses, helping them achieve growth through result-driven advisory services. Owens & Xley offers a dynamic and supportive work environment where employees can gain hands-on experience, work directly with business executives, and grow professionally within the consulting and human resources sector.
Job Description
Owens & Xley Consults is seeking a Customer Service Representative to join its client’s retail team. The ideal candidate will ensure customers receive excellent service and maintain satisfaction throughout their shopping experience.
Key Responsibilities:
- Warmly greet customers and provide prompt assistance.
- Listen attentively to customer needs and offer suitable recommendations.
- Upsell and suggest alternative products when necessary.
- Handle customer inquiries, complaints, and returns professionally.
- Manage bulk or special orders and ensure timely delivery.
- Communicate customer orders accurately to the production team.
- Ensure products are properly weighed, labeled, and packaged.
- Maintain attractive product displays and well-stocked counters.
- Operate cash register/POS systems efficiently and process payments.
- Issue receipts and follow up on pending payments.
- Coordinate with team members (cashiers, butchers, delivery personnel) for smooth store operations.
- Participate in store promotions and assist with daily opening and closing routines.
Qualifications & Requirements
- OND/HND/B.Sc. in any relevant discipline.
- 2–3 years of proven experience in customer service, preferably in a food retail environment.
- Excellent communication and interpersonal skills.
- Strong attention to detail and a proactive, customer-focused attitude.
- Ability to multitask and perform effectively in a fast-paced environment.
How to Apply
Interested and qualified candidates should forward their CVs to recruitment@owensxley.com using Customer Service Representative as the email subject.