About
Kuda Bank is a full-service digital bank focused on providing seamless banking solutions to customers across Africa and the African diaspora. The company operates a mobile-first banking platform and is committed to financial inclusion, innovation, and customer-centric financial services. Kuda Bank offers a modern work environment with opportunities for professional growth, flexible work arrangements, and employee development.
Job Description
Available Positions
1. Branch Client Services Representative
The Branch Client Services Representative will serve as the primary point of contact for walk-in customers at Kuda’s experience centres. The role focuses on customer support, complaint resolution, onboarding assistance, and promoting digital banking adoption.
Key Responsibilities
- Welcome and assist walk-in customers professionally.
- Handle inquiries related to accounts, transactions, loans, and digital banking products.
- Support customer onboarding, BVN/NIN linkage, and KYC documentation.
- Assist customers with mobile and digital banking platforms.
- Process basic branch transactions including deposits and withdrawals.
- Resolve customer complaints and escalate complex issues when necessary.
- Educate customers about banking products and services.
- Ensure compliance with AML, KYC, and NDPA regulations.
- Maintain accurate customer records and reports.
- Participate in community outreach and financial literacy campaigns.
Qualifications & Requirements
- Bachelor’s Degree or HND in Banking & Finance, Business Administration, Economics, or related discipline.
- NYSC discharge certificate or exemption letter.
- 1–3 years’ experience in customer service, banking operations, or financial services.
- Proficiency in digital and mobile applications.
- Strong communication and interpersonal skills.
- Customer-focused mindset and problem-solving ability.
- Knowledge of KYC/AML compliance standards.
2. Retail Relationship Manager
The Retail Relationship Manager will manage and grow relationships with premium retail customers by providing personalized banking support, improving customer engagement, and promoting banking products and services.
Key Responsibilities
- Manage relationships with high-value retail customers.
- Provide personalized banking solutions and customer support.
- Drive customer satisfaction, retention, and engagement.
- Cross-sell banking products and services.
- Resolve customer complaints efficiently.
- Support onboarding and customer activation processes.
- Monitor customer engagement and identify service improvement opportunities.
- Maintain accurate customer records and reports.
- Collaborate with internal teams to improve service delivery.
Qualifications & Requirements
- Minimum of 2–3 years’ experience in retail banking, customer experience, or relationship management.
- Strong interpersonal and communication skills.
- Good understanding of retail banking products and services.
- Familiarity with CRM systems and digital banking platforms.
- Strong analytical and problem-solving skills.
- Ability to manage multiple customer relationships.
- High level of professionalism and integrity.
Benefits
- Competitive salary package
- Comprehensive health and life insurance
- Pension scheme
- Paid annual leave
- Career development opportunities through Kuda Academy
- Hybrid work model with remote options
- Supportive and innovative work environment
How to Apply
Interested applicants should click the relevant links below to apply.