About
NielsenIQ (NIQ) is a leading global measurement and data analytics organisation providing insights into consumer behaviour, market trends and retail performance.
The company serves consumer packaged goods (CPG) manufacturers, fast-moving consumer goods (FMCG) businesses and retailers by delivering reliable data, analytics and actionable market intelligence to support business decisions.
Operating in more than 90 countries and covering over 90% of the world’s population, NielsenIQ combines proprietary data with other information sources to help businesses understand market developments, identify opportunities and make informed strategic decisions.
Job Description
NielsenIQ is inviting applications from qualified recent graduates for its Customer Success Internship Programme in Lagos.
The successful candidate will support the Customer Success team in delivering client-focused services, preparing analytical reports and generating business insights from market, consumer and retail data.
This opportunity provides practical exposure to customer relationship management, data analytics, market research and business consulting within the FMCG industry.
Key Responsibilities
A. Client Support and Service Delivery
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Assist in preparing and delivering client reports, presentations and business insights.
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Respond to client enquiries and help resolve routine data and reporting issues.
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Support efforts to maintain high customer satisfaction through accurate and timely service.
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Monitor client requests and follow up to ensure agreed service standards are achieved.
B. Data Analysis and Reporting
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Analyse consumer, retail and market data to identify trends and relevant business insights.
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Assist in maintaining reporting templates, dashboards and other client deliverables.
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Ensure the accuracy and quality of data used in reports and presentations.
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Contribute to developing practical business recommendations based on analytical findings.
C. Team Collaboration and Professional Development
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Work with Customer Success Managers, Operations, Data Science, Retail Analytics and other departments.
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Participate in projects designed to improve service delivery and operational efficiency.
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Develop familiarity with NielsenIQ’s products, platforms and analytical tools.
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Contribute to internal knowledge-sharing activities and team initiatives.
D. Client Engagement
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Assist in developing and maintaining positive relationships with clients and internal stakeholders.
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Participate in client meetings, review discussions and training sessions when required.
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Prepare presentation materials, meeting notes and summaries.
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Support effective communication between clients and relevant internal teams.
Qualifications & Requirements
Educational Qualifications
Applicants must possess a Bachelor’s degree obtained within the last one to two years in any of the following disciplines:
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Economics
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Computer Science
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Engineering
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Business Administration
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Management Sciences
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Marketing
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Statistics
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Mathematics
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Accounting
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Finance
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Social Sciences or other related fields.
Work Experience
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0–1 year of relevant work experience.
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Previous internship, NYSC, industrial attachment or graduate trainee experience is acceptable.
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Exposure to data analysis, research projects, customer service or business reporting will be an added advantage.
Technical Skills
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Basic understanding of data analysis, interpretation and reporting.
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Proficiency in Microsoft Excel and PowerPoint.
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Familiarity with data visualisation and analytical tools is an added advantage.
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Strong numerical, analytical and problem-solving abilities.
Professional Competencies
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Excellent written and verbal communication skills.
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Strong interpersonal and relationship-management abilities.
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Good attention to detail and commitment to delivering quality work.
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Ability to manage multiple responsibilities and meet deadlines.
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Willingness to learn and adapt to a dynamic work environment.
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Ability to collaborate effectively with different teams.
Personal Attributes
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Curiosity and eagerness to develop professionally.
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Strong customer-oriented mindset.
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Positive attitude and professional conduct.
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Ability to work independently while seeking guidance when necessary.
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Genuine interest in data, business insights and helping clients achieve their objectives.
How to Apply
Interested applicants should apply by clicking the APPLY NOW button.