About
GCT Group is a diversified Nigerian conglomerate with operations spanning telecommunications, energy, power, construction, education, and travel. With more than two decades of industry experience, the company is recognized for delivering innovative solutions, maintaining high standards of integrity, and driving sustainable growth across its business sectors.
Job Description
GCT Group is seeking a proactive and detail-oriented IT Support Personnel (Level 1) to join its team in Lagos. The successful candidate will be responsible for monitoring IT infrastructure, identifying technical issues, supporting system operations, and ensuring timely communication of service disruptions.
This role is ideal for entry-level IT professionals looking to build a career in technical support and network operations within a dynamic corporate environment.
Key Responsibilities
- Monitor IT infrastructure dashboards, system charts, and operational alerts.
- Perform hourly system checks across all environments to ensure optimal performance.
- Report technical issues to the Head of the Network Operations Centre (NOC) and follow up on issue resolution.
- Notify relevant stakeholders via email during system downtime or service interruptions.
- Maintain and update escalation logs and incident tracking documentation.
- Support routine IT operations and assist with troubleshooting as required.
Qualifications & Requirements
Applicants should possess:
- OND, HND, or Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
- 0–2 years of experience in IT support, helpdesk services, or a related technical role.
- Basic knowledge of:
- Windows Operating System
- Microsoft Office 365
- Standard business applications
- Foundational understanding of:
- Computer hardware
- Networking concepts
- IT troubleshooting techniques
- Professional certifications such as CompTIA A+ or CompTIA Network+ are an added advantage.
- Strong communication and interpersonal skills.
- Customer-focused mindset with excellent problem-solving abilities.
- Ability to work independently with minimal supervision.
- Eagerness to learn and develop in a fast-paced work environment.
How to Apply
Interested and qualified candidates should send their updated CV to: hr@gctgroup.ng
Email Subject: IT Support Staff (Level 1)
Note: Only shortlisted candidates will be contacted.