Multiple Openings at Airtel Nigeria

About Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is one of the leading telecom providers in Nigeria with over 39.8 million subscribers. The company offers a range of services including 2G, 3G, 4G wireless, mobile commerce, and enterprise solutions.

Airtel is currently recruiting for several strategic roles across its customer experience, finance, network operations, and enterprise service units.

Job Description

Open Role

Lead, Customer Experience

• Location: Lagos
• Category: Customer Care
• Qualifications: MSc / BSc / HND, ITIL Certified
• Experience: 8–10 years in customer service (3+ years in management)

Key Responsibilities:

• Oversee and manage Call Center BPO partners
• Ensure customer service quality standards and training delivery
• Monitor KPIs (AHT, FTR, SLA adherence, etc.)
• Coordinate process compliance, invoice validation, agent recruitment, and certification
• Manage escalations, service improvements, and training audits

🔗 Apply Here

Operations Reporting Analyst

• Location: Lagos
• Category: Telecom/Engineering
• Qualifications: BSc / HND in Engineering or Applied Sciences
• Experience: Minimum 5 years in GSM network operations

Key Responsibilities:

• Manage partner contracts, SLAs, and network KPIs
• Supervise infrastructure deployments and special projects
• Provide daily/weekly reports, ensure SLA compliance, and track penalties
• Drive cost-saving initiatives and network uptime

🔗 Apply Here

Accounts Payable Officer

• Location: Lagos
• Category: Accounting
• Qualifications: BSc / HND in Accounting or Finance

Key Responsibilities:

• Process vendor invoices and staff payments
• Prepare payment schedules and reconcile accounts
• Ensure tax compliance and assist with audits
• Maintain strong internal controls and financial integrity

🔗 Apply Here

Enterprise Relationship Executive

• Location: Lagos
• Category: Customer Care / Sales
• Qualifications: BSc in Social Sciences
• Experience: 3–5 years in customer-facing roles

Key Responsibilities:

• Manage enterprise clients across GSM and non-GSM services
• Support service activation, billing, customer onboarding
• Drive debt collection, retention campaigns, and customer experience
• Analyze customer feedback and resolve service issues

🔗 Apply Here

How to Apply

Interested and qualified candidates should click on the links above to apply for their preferred role. Ensure you complete your application before July 17, 2025.