Receptionist (Front Desk / Customer Support Operations)

Location

Lagos

Salary

107,000

Job Type

On-site

Deadline

Not Specified

About

FMR Agency is recruiting a professional and detail-oriented Receptionist to manage front-desk operations within a structured logistics and shipping environment.

The successful candidate will serve as the primary in-office contact for walk-in customers, manage shipment notifications, verify package pickups, and ensure accurate documentation.

This role requires strong organizational skills, professionalism, and strict attention to security procedures to maintain smooth and secure operations.

Job Description

Notify customers promptly when shipments arrive via phone, SMS, WhatsApp, or email
Receive and assist walk-in customers
Verify identity and documentation before releasing packages
Maintain accurate records of notifications and pickups
Coordinate with internal teams on deliveries, holds, or special instructions
Manage phone lines and correspondence
Ensure the front desk remains organized and professional

Qualifications & Requirements

Minimum of OND, HND, or Bachelor’s degree in Business Administration or related field
1–2 years’ experience in a customer-facing or front-desk role (logistics/retail experience preferred)
Strong verbal and written communication skills
Basic computer proficiency (MS Office, email usage)
High level of professionalism, reliability, and attention to detail
Ability to follow security and identification verification procedures

How to Apply

Interested candidates should send their CV to:

recruiter.r@fmragency.com

Use “Receptionist” as the subject of your email.

Only shortlisted candidates will be contacted.

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