About
Clipboard Health is a US-based healthcare staffing marketplace that connects healthcare professionals such as nurses, medical assistants, and support staff with hospitals, clinics, and nursing homes in need of on-demand staffing solutions. Founded in 2016, the company operates as a fully remote organization with over 1,000 team members worldwide and is backed by Y Combinator.
Clipboard Health is committed to building a fast-paced, high-performance, and customer-focused work environment while offering employees opportunities for professional growth and global exposure.
Job Description
Applications are currently invited from suitably qualified candidates for the role of Customer Experience Specialist at Clipboard Health.
This is a fully remote opportunity open to candidates across Africa, Central & South America, and the Caribbean. Successful candidates will support healthcare professionals using the Clipboard platform by resolving operational and customer-related issues across chat, email, and voice channels.
The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and experience handling customer support operations in fast-paced environments.
Key Responsibilities
Successful candidates will be responsible for:
- Delivering customer support through chat, email, and voice channels
- Resolving issues related to onboarding, payments, scheduling, and platform usage
- Investigating customer complaints using CRM tools such as Zendesk and Salesforce
- Maintaining accurate documentation and support records
- Assisting new users during onboarding and platform setup
- Identifying recurring operational issues and suggesting improvements
- Escalating complex issues where necessary
- Providing professional and empathetic customer interactions at all times
Qualifications & Requirements
Interested applicants should possess:
- Strong written and verbal English communication skills
- Minimum of 2 years customer support experience
- Experience using CRM tools such as Zendesk or Salesforce
- Proficiency with Google Workspace tools (Docs, Sheets, Gmail)
- Strong attention to detail and problem-solving abilities
- Ability to work independently in a remote environment
- High-speed internet connection and a functional computer system
How to Apply
Interested applicants should apply by clicking the APPLY NOW button