About
Jibble is an innovative workforce management company headquartered in London, United Kingdom, with a fully remote global team. The company operates platforms such as Jibble.io, an award-winning time-tracking solution, and PayrollPanda.my, a leading cloud payroll software in Malaysia.
Jibble serves thousands of customers worldwide and provides employees with a collaborative work culture, remote flexibility, and professional growth opportunities.
Job Description
Available Positions
1. Head of Customer Success
Jibble is seeking a strategic and experienced professional to lead its Customer Success operations. The successful candidate will drive customer retention, expansion revenue, and customer engagement while implementing scalable and AI-powered customer success processes.
Key Responsibilities
- Drive customer retention and expansion strategies.
- Build scalable customer success systems and workflows.
- Develop AI-powered customer engagement processes.
- Monitor customer health metrics and reduce churn.
- Conduct strategic account reviews and customer success mapping.
- Collaborate with Sales and Product teams.
- Lead and mentor Customer Success Managers.
- Implement customer success tools and dashboards.
- Represent the voice of customers internally.
Requirements
- Experience managing both enterprise and product-led growth customer success environments.
- Strong understanding of retention and expansion strategies.
- Experience implementing AI-driven customer support systems.
- Excellent leadership, communication, and organizational skills.
- Ability to thrive in a fast-paced remote environment.
Benefits
- Competitive salary
- Fully remote work environment
- Flexible leave policy
- Equity options
- Growth and learning budget
- Work-life balance support
- International company meetups
2. Senior Back-End Developer
Jibble is hiring an experienced Back-End Developer to contribute to the development of Jibble 2.0, built on .NET Core. The role involves developing integrations, improving product features, and collaborating with cross-functional teams.
Key Responsibilities
- Develop and improve back-end product features.
- Build API integrations with platforms like Gusto, Intercom, Zenefits, and Zapier.
- Maintain code quality and meet project deadlines.
- Collaborate with product managers, designers, and front-end developers.
- Participate in product design discussions and technical planning.
Requirements
- Minimum of 3 years of commercial development experience.
- Strong experience with .NET, C#, and .NET Core.
- At least 2 years of SQL experience.
- Experience with PostgreSQL and EF Core.
- Familiarity with RabbitMQ and AWS Cloud is an advantage.
- Experience with OpenAPI standards.
- Experience working remotely.
- Familiarity with Agile or Kanban development methodology.
- Must be available within UTC to UTC+8 time zones.
Tech Stack
- .NET Core 3.1
- PostgreSQL
- AWS Elastic Container Service
- Vue 2 with TypeScript
- Vuetify
- Figma
- Jira and Confluence
- Slack
Benefits
- Competitive salary package
- Flexible working hours
- Remote work flexibility
- Annual leave policy
- Personal development budget
- Device reimbursement budget
3. Senior Front-End Developer (Vue.js)
Jibble is looking for an experienced Front-End Developer with strong Vue.js expertise to help improve and expand the Jibble 2.0 web application.
Key Responsibilities
- Build and improve front-end features using Vue.js.
- Collaborate with product managers and designers.
- Refactor and optimize existing code.
- Write unit tests and technical documentation.
- Review team code contributions.
- Help improve user experience and interface implementation.
Qualifications & Requirements
- Minimum of 3 years of commercial web development experience.
- At least 5 years of experience with Vue.js.
- Strong understanding of Vue Composition API or Vue 3.
- Knowledge of TypeScript.
- Experience with Material Design frameworks like Vuetify.
- Ability to convert high-fidelity designs into responsive user interfaces.
- Experience working with remote teams.
- Availability within UTC+8 time zones.
Benefits
- Competitive monthly salary
- Fully remote work arrangement
- Paid holidays
- Flexible work schedule
- International team collaboration
- Annual company meetups
- Career development opportunities
How to Apply
Interested applicants should apply by clicking the relevant links below to apply.