About
Owens & Xley Consults is a Lagos-based full-service business consulting and advisory firm providing strategic solutions to small businesses and entrepreneurs. The firm specializes in business advisory, planning, market research, branding, go-to-market strategies, and process design. Owens & Xley offers a dynamic work environment with exposure to diverse clients and opportunities for rapid professional growth.
Job Description
Owens & Xley Consults is hiring a Sales Officer (Sales Associate) to support sales operations at a luxury retail outlet in Lagos. The successful candidate will be responsible for store operations, customer engagement, inventory management, and sales growth through excellent service delivery, upselling, and operational efficiency.
Key Responsibilities
Store Operations
- Ensure generator fuel availability and daily security checks
- Supervise store cleanliness and arrangement
- Secure the store, generator, and appliances at closing
- Pick up and manage new cargo arrivals
Inventory & Logistics
- Input and update stock accurately in inventory systems
- Prepare items for DHL/GIG deliveries
- Maintain organized stock and delivery records
Sales & Customer Service
- Welcome customers and assist based on their needs and budget
- Process payments (cash, transfer, POS) and issue receipts
- Collect and maintain customer records
- Upsell and cross-sell complementary products
- Manage customer requests, partial and full payments
Orders & Pre-Orders
- Manage pre-orders via WhatsApp and tracking sheets
- Coordinate personal shopper services
- Notify customers on item arrivals and outstanding payments
Reporting & Communication
- Submit daily sales reports
- Share stock updates with loyalty customers
- Participate in team meetings and store activities
- Escalate customer feedback and concerns appropriately
Qualifications & Requirements
- Minimum of OND/Diploma in Business Administration, Marketing, or related fields
- 1–2 years experience in retail sales or customer service
- Experience in luxury or fashion retail is an advantage
Skills & Competencies
- Proficiency in Microsoft Excel and inventory systems
- Strong customer service and sales skills
- Excellent communication and interpersonal abilities
- Highly organized, detail-oriented, and adaptable
- Ability to multitask in a fast-paced environment
Behavioural Attributes
- Customer-focused and professional
- Proactive and efficient
- Passion for fashion and operational excellence
How to Apply
Interested and qualified candidates should send their CV to: recruitment@owensxley.com
Subject: Sales Officer