About
Chowdeck is a fast-growing Nigerian technology and logistics company revolutionizing the food delivery industry. The company connects restaurants and consumers through its efficient platform, enabling users to order meals conveniently while empowering vendors to deliver food seamlessly.
Chowdeck is committed to innovation, customer satisfaction, and employee growth. Staff enjoy an engaging, fast-paced work culture with perks such as competitive pay, free lunch allowances, full medical coverage, and personal development opportunities.
Job Description
As a Customer Support Representative at Chowdeck, you will play a vital role in ensuring that customers, riders, and vendors receive exceptional service and support. You’ll serve as the primary contact for customers via chat, phone, and email, resolving inquiries and ensuring a smooth delivery experience.
This position requires flexibility to work evenings, weekends, and holidays to support Chowdeck’s dynamic operations.
Key Responsibilities
- Provide timely and professional assistance to customers, riders, and vendors via chat, calls, email, and social media.
- Manage customer orders, including modifications, cancellations, and refunds, ensuring accurate resolution.
- Stay updated on app features, policies, and procedures to provide accurate information.
- Document and maintain an updated knowledge base of customer support interactions.
- Deliver consistent, high-quality customer service according to company standards.
- Escalate unresolved cases and coordinate with internal teams to resolve technical or operational issues.
- Provide actionable feedback to improve user experience and service quality.
Qualifications & Requirements
- Bachelor’s Degree in any relevant field.
- Strong communication and writing skills in English.
- Fast learner with high adaptability and problem-solving abilities.
- Intuitive, calm under pressure, and able to handle complex customer queries.
- Passionate about improving customer satisfaction and user experience.
- Flexible to work shifts, weekends, and holidays as required.
How to Apply
Interested applicants should apply via the APPLY NOW button.