About
E.C Supply is a retail vendor specializing in men’s streetwear and fashion accessories. The company serves a growing customer base through online and social media platforms, providing stylish, affordable, and trendy fashion products. With a focus on customer satisfaction and smooth service delivery, E.C Supply is expanding its operations and strengthening its customer engagement team.
Job Description
E.C Supply is seeking a proactive and detail-oriented Customer Service Representative to manage customer interactions and support smooth order processing across multiple digital channels.
The ideal candidate will ensure excellent customer experience by responding promptly, providing accurate information, and assisting customers throughout their purchasing journey.
This role requires strong communication skills, professionalism, and the ability to handle different customer situations effectively while maintaining a positive brand image.
Key Responsibilities
- Respond to customer inquiries via WhatsApp, Instagram, TikTok, and other digital platforms.
- Provide clear and accurate information about products, pricing, and delivery.
- Guide customers through the ordering and purchasing process.
- Process and track customer orders efficiently.
- Send broadcasts, updates, and promotional messages when needed.
- Maintain accurate customer records and interaction history.
- Escalate complex issues to the appropriate department when necessary.
- Ensure a smooth and positive customer experience at all times.
- Support sales growth through excellent customer engagement.
Qualifications & Requirements
Skills & Experience
- Strong written and spoken English communication skills.
- Proven customer service or client support experience is an advantage.
- Excellent attention to detail and accuracy.
- Ability to handle multiple customer interactions across platforms.
- Strong problem-solving and critical thinking skills.
- Calm, professional, and solution-oriented attitude.
- Ability to follow instructions and established processes.
- Proactive, responsible, and eager to learn.
How to Apply
Interested and qualified candidates should send their CV and a brief cover letter to joyomofumaa@gmail.com. Applicants should use “Customer Service Representative” as the subject of the email.