Job Description
The Head of Operations & Sales will provide strategic leadership for the bank’s operations and business development functions. The role is responsible for driving revenue growth, deposit mobilization, loan portfolio expansion, operational excellence, customer relationship management, and regulatory compliance.
Qualifications & Requirements
Business Growth & Revenue Generation
Develop and execute strategies to drive:
Deposit mobilization
Loan portfolio growth
Revenue generation
Business expansion
Identify new business opportunities and market growth initiatives.
Increase the bank’s customer base and market share.
Sales Leadership
Lead and manage the sales team.
Drive achievement of business development targets.
Monitor team productivity and performance.
Implement strategies to improve sales effectiveness.
Customer Relationship Management
Acquire new clients and strengthen relationships with existing customers.
Enhance customer satisfaction and retention.
Build strategic partnerships that support business growth.
Operations Management
Oversee daily banking operations.
Ensure efficient service delivery and operational excellence.
Monitor adherence to operational policies and procedures.
Risk & Compliance
Implement and monitor internal controls.
Ensure compliance with banking regulations and industry standards.
Manage operational risks and safeguard organizational assets.
Performance Analysis & Reporting
Analyze sales, business, and operational performance.
Provide strategic recommendations to improve profitability.
Monitor key performance indicators and business outcomes.
Leadership & Team Development
Coach, mentor, and manage team members.
Drive a culture of accountability and continuous improvement.
Support employee development and succession planning.
Requirement
Bachelor’s Degree in a relevant field.
MBA or postgraduate qualification is an advantage.
Professional certifications such as ACIB, ACA, ACCA, or related credentials are desirable.
Minimum of 10 years’ commercial banking experience.
Minimum of 5 years in a senior management position.
Strong understanding of:
Commercial Banking Operations
Deposit Mobilization
Loan Portfolio Management
Business Development
Risk Management
Regulatory Compliance
Skills & Competencies
Strategic Leadership
Commercial Banking Expertise
Business Development
Deposit Mobilization
Sales Management
Loan Portfolio Growth
Operations Management
Risk & Compliance Management
Customer Relationship Management
Financial Analysis
Team Leadership & Coaching
Stakeholder Management
How to Apply
Interested and qualified candidates should send their CV to:
Email: emonday@bridgegapconsults.com
Subject Line: Application – Head of Operations & Sales (Commercial Banking)