About
NielsenIQ (NIQ) is a global data analytics and consumer intelligence company that provides market and consumer insights to businesses across industries, particularly consumer packaged goods and retail. The company combines proprietary data with other information sources to help clients understand market trends, consumer behaviour, and business opportunities.
Job Description
Job Description
NielsenIQ is recruiting a Customer Success Intern to support its Customer Success team in delivering client-focused services, reports, and data-driven insights.
The internship provides recent graduates with practical exposure to customer relationship management, data analysis, market measurement, reporting, and business consulting while working alongside experienced professionals.
Key Responsibilities
Client Support & Service Delivery
- Assist with preparing and delivering client reports, presentations, and business insights.
- Respond to routine client enquiries and support the resolution of basic data or reporting issues.
- Help maintain accurate and timely customer support.
- Monitor client requests and help ensure agreed service levels are maintained.
Data Analysis & Reporting
- Assist in analysing consumer, retail, and market data to identify relevant trends and insights.
- Support the preparation and maintenance of dashboards, reporting templates, and other client deliverables.
- Check reports and presentations for data accuracy and quality.
- Contribute to developing practical recommendations from data findings.
Collaboration & Learning
- Work with Customer Success Managers, Operations, Data Science, Retail Analytics, and other internal teams.
- Participate in projects focused on improving client service and operational efficiency.
- Develop knowledge of NIQ products, platforms, analytical tools, and methodologies.
- Participate in team knowledge-sharing activities and initiatives.
Client Engagement
- Support the development and maintenance of positive relationships with clients and internal stakeholders.
- Participate in client meetings, review sessions, and training activities when required.
- Assist with preparing presentation materials and meeting summaries.
Qualifications & Requirements
Education
Candidates should have a Bachelor’s degree completed within the last 1–2 years in any of the following or a related discipline:
- Economics
- Computer Science
- Engineering
- Business Administration
- Management Sciences
- Marketing
- Statistics
- Mathematics
- Accounting
- Finance
- Social Sciences
Experience
- 0–1 year of professional experience.
- Internship, NYSC, industrial attachment, or graduate trainee experience is acceptable.
- Experience in data analysis, research, customer service, or business reporting is an advantage.
Technical Skills
- Basic knowledge of data analysis, interpretation, and reporting.
- Proficiency in Microsoft Excel and PowerPoint.
- Familiarity with data visualization or analytical tools is an added advantage.
- Strong numerical and analytical abilities.
Professional Skills
- Strong communication and interpersonal skills.
- Excellent attention to detail.
- Good problem-solving and critical-thinking abilities.
- Ability to manage multiple assignments and meet deadlines.
- Willingness to learn and adapt in a fast-paced work environment.
- Strong teamwork and collaboration skills.
Personal Attributes
- Curious and eager to learn.
- Customer-oriented mindset.
- Positive and professional approach to work.
- Ability to work independently while seeking guidance when necessary.
- Interest in data, business insights, and helping clients achieve their objectives.
What You’ll Gain
- Practical experience working with FMCG market data and analytics.
- Exposure to client management and business consulting.
- Training on NIQ tools, platforms, and methodologies.
- Development of analytical, presentation, and stakeholder-management skills.
- Experience that can support future career development.
Benefits
- Flexible working environment.
- Volunteer time off.
- Access to LinkedIn Learning.
- Employee Assistance Program (EAP).
How to Apply
Interested applicants should apply by clicking the APPLY NOW button