About
MeWe Electronics is a Lagos-based electronics company specializing in smart teledigital systems, commercial sound infrastructure, and small domestic appliances. The company operates within the consumer electronics and home appliance sector, providing customers with quality products and after-sales support services while fostering a professional and inclusive work environment for employees.
Job Description
MeWe Electronics is seeking an experienced Customer Service Agent & Supervisor to oversee the daily operations of its after-sales service center and ensure excellent customer experiences throughout the repair and support process.
The successful candidate will supervise service center personnel, coordinate repair workflows, manage customer complaints, monitor performance metrics, and ensure efficient after-sales operations. Candidates should have prior experience within the Computer, Communication & Consumer Electronics (3C’s) or Home Appliance industry, particularly in after-sales service management.
Key Responsibilities
- Manage the daily operations of the service center.
- Supervise repair technicians, customer service representatives, and front desk personnel.
- Ensure customers receive excellent service throughout the repair process.
- Monitor repair turnaround times (TAT) and customer satisfaction metrics.
- Coordinate repair schedules and allocate workloads efficiently.
- Process warranty claims in line with company policies.
- Resolve escalated customer complaints promptly and professionally.
- Track service center performance using established KPIs.
- Maintain accurate service records and operational documentation.
- Ensure compliance with company procedures and service quality standards.
- Train, mentor, and evaluate service center staff.
- Collaborate with Technical, Inventory, Sales, and Customer Service teams.
Qualifications & Requirements
Applicants should possess:
- Bachelor’s Degree or HND in Business Administration, Engineering, Customer Service Management, or a related discipline.
- Minimum of 5 years’ experience in after-sales operations within the 3C’s (Computer, Communication & Consumer Electronics) or Home Appliance industry.
- Previous experience supervising service center operations is highly preferred.
- Strong leadership and team management skills.
- Excellent communication and customer relationship management abilities.
- Experience using CRM or service management systems.
- Strong organizational, analytical, and decision-making skills.
Core Competencies
- Service Centre Operations
- Customer Experience Management
- Team Leadership
- Complaint Resolution
- Operational Planning
- Performance Monitoring
- Service Quality Assurance
- Communication Skills
- Process Improvement
- Decision Making
How to Apply
Interested and qualified candidates should send their CV to kingsolomon.meweelectronics@gmail.com and doha@linkwayco.com using “Customer Service Agent & Supervisor” as the subject of the email.