About
The Customer Service Officer will handle customer interactions across phone, email, and chat channels, providing support on transactions, account issues, troubleshooting, and ensuring overall customer satisfaction.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat.
Assist with transactions, confirmations, and troubleshooting.
Handle account registration, verification, and security issues.
Resolve customer complaints and ensure customer satisfaction.
Collect and document customer feedback for service improvement.
Maintain accurate records in CRM systems.
Job Description
Requirements
Minimum SSCE or OND qualification.
At least 1 year of customer service experience.
Must reside within Festac and nearby areas in Lagos.
Good communication and interpersonal skills.
Ability to handle customers professionally and calmly.
Skills & Competencies
Customer Service
Communication Skills
CRM Usage
Problem Solving
Record Keeping
Conflict Resolution
Attention to Detail
Patience & Emotional Intelligence
Qualifications & Requirements
Strict location requirement: Festac and surrounding areas only.
Role involves handling multi-channel customer support (phone, email, chat).
Candidates with strong communication and CRM experience will have an advantage.
How to Apply
Send your CV to:
Email: Info@jtechtrade.com