About StreSert Services Limited
Stresert Services Limited is a professional business support organization that delivers quality-driven, stress-free solutions to corporate clients. The company offers tailored services in HR, outsourcing, recruitment, and more, with a focus on helping businesses achieve strategic objectives efficiently.
Job Description
As a Customer Service Officer, you will serve as the first point of contact for customers, addressing inquiries, resolving complaints, and providing product or service-related assistance with professionalism and empathy.
Key Responsibilities
- Respond to customer inquiries promptly and accurately
- Understand and assess customer needs to ensure satisfaction
- Build strong customer relationships through transparent communication
- Provide accurate product/service information using standard procedures
- Handle complaints and follow up on resolutions within time limits
- Maintain records of customer interactions and account details
- Adhere to company communication protocols and service policies
- Go the extra mile to ensure positive customer experiences
Qualifications & Requirements
- OND, HND, or B.Sc. in any discipline
- Previous experience in customer service or similar role
- Strong interpersonal and phone communication skills
- Proficient with CRM software and customer service tools
- Excellent problem-solving, multitasking, and organizational abilities
- Proven track record of meeting performance metrics
- Must be 30 years old or younger
How to Apply
Interested candidates should send their CVs to:
📧 Outsourcing@stresertservices.com
Subject: Customer Service Officer