About
Compovine Technologies Limited is a leading indigenous Information Technology (IT) company in Nigeria, specializing in technology sales, technical support services, and digital solutions. Established in 1994 and headquartered in Ikeja, Lagos, the company has built an extensive nationwide presence with branches across major Nigerian cities, including Abuja, Port Harcourt, Ibadan, Enugu, Kano, and Kaduna.
Compovine Technologies offers employees a dynamic work environment with opportunities to gain practical experience in IT solutions, customer support, business operations, and technology-driven services.
Job Description
Compovine Technologies Limited is seeking a customer-focused and proactive Customer Service Representative to serve as the primary point of contact for retail and corporate clients. The successful candidate will manage customer inquiries, provide information on products and services, coordinate support requests, and ensure a seamless customer experience.
The role requires excellent communication skills and the ability to work efficiently in a fast-paced technology environment.
Key Responsibilities
- Handle incoming calls, emails, and walk-in customer enquiries regarding computer hardware, software products, and IT services.
- Identify customer needs and provide solutions that enhance customer satisfaction and loyalty.
- Provide accurate information using the company’s inventory and service management systems.
- Log technical support requests and escalate complex issues to the appropriate technical teams.
- Resolve customer complaints promptly and follow up to ensure satisfactory outcomes.
- Maintain accurate records of customer interactions, transactions, and service requests.
- Collaborate with sales and inventory teams to confirm product availability and delivery schedules.
- Support the company’s commitment to delivering exceptional customer service.
Qualifications & Requirements
Educational Requirements
- Bachelor’s Degree (B.Sc.) or Higher National Diploma (HND) in:
- Communication
- Business Administration
- Information Technology
- Or any related social science discipline.
Experience Requirements
- Minimum of 1–3 years of experience in:
- Customer Service
- Client Relations
- Front Desk Operations
- Preferably within the technology, retail, or corporate services sector.
Skills and Competencies
- Strong computer literacy and proficiency in Microsoft Office applications, particularly Word and Excel.
- Familiarity with Customer Relationship Management (CRM) software or ticketing systems is an added advantage.
- Excellent verbal and written communication skills in English.
- Ability to explain technical information in simple terms to non-technical customers.
- Strong active listening, empathy, and conflict-resolution skills.
- Excellent organizational and time-management abilities.
- Ability to multitask and perform effectively in a fast-paced environment.
- Strong interpersonal and customer relationship management skills.
How to Apply
How to Apply
Interested and qualified candidates should send their updated CV to:
hr2@compovine.com using “Customer Service Representative” as the subject of the email.