About
Moniepoint Inc is a leading fintech company providing digital banking and financial solutions to businesses and individuals across Nigeria. The company focuses on delivering seamless financial services through innovative technology and customer-centric solutions.
Job Description
Moniepoint is seeking a detail-oriented Customer Support Quality Assessment Officer to monitor and improve the quality of customer service interactions. The role involves evaluating support performance, ensuring compliance with service standards, and enhancing customer experience.
Key responsibilities
- Reviewing and assessing customer support interactions for quality and compliance
- Identifying gaps in service delivery and recommending improvements
- Ensuring adherence to customer service standards and policies
- Collaborating with support teams to enhance performance
- Monitoring trends and providing insights for continuous improvement
- Supporting training initiatives based on quality assessment findings
Qualifications & Requirements
- Bachelor’s degree in a relevant field
- 3–5 years of professional experience, preferably in banking, fintech, or digital banking environments
- Experience in customer service or front office roles
- Knowledge of customer support processes, especially in correspondent banking
- Compliance knowledge is an added advantage
- Strong attention to detail and analytical skills
- Good communication and reporting skills
How to Apply
Interested applicants should apply by clicking the APPLY NOW button