About
LemFi (formerly Lemonade Finance) is a global fintech company transforming cross-border financial services for immigrants. Through its multi-currency platform, LemFi enables instant international money transfers, foreign exchange services, savings, multi-currency accounts, eSIMs, and credit solutions. Operating across more than 15 countries with a growing team of over 300 employees, the company processes over $1 billion in monthly transactions while helping customers access fast, secure, and affordable financial services.
Job Description
LemFi is seeking a Customer Support Officer (Customer Support Associate) to join its growing customer experience team in Lagos. This hybrid, full-time role is ideal for recent graduates and early-career professionals who are passionate about solving customer problems and delivering exceptional service.
The successful candidate will serve as the first point of contact for customers, providing timely support across multiple communication channels while ensuring every customer interaction reflects the company’s commitment to excellence.
Key Responsibilities
- Respond to customer enquiries regarding transfers, accounts, and company products via chat, email, and other support channels.
- Take ownership of customer issues from initial contact through final resolution.
- Escalate complex cases to the appropriate teams and follow up until they are resolved.
- Identify recurring customer concerns and recommend process improvements.
- Utilize AI-powered support tools and internal knowledge resources to provide accurate and timely solutions.
- Maintain accurate customer records and update interaction logs.
- Deliver professional, empathetic, and customer-focused support in every interaction.
- Participate in team meetings and contribute ideas for improving customer experience.
Qualifications & Requirements
Applicants should possess:
- Bachelor’s Degree, HND, or equivalent qualification from a recognized institution.
- Between 0–2 years of work experience (fresh graduates are encouraged to apply).
- Excellent written and verbal communication skills in English.
- Strong problem-solving ability and a customer-focused attitude.
- Excellent organizational and multitasking skills.
- Proficiency in Google Workspace and the ability to learn CRM and customer support platforms quickly.
- Ability to work independently while meeting deadlines.
- High level of accuracy and attention to detail.
Added Advantage
- Previous internship or work experience in customer service, fintech, banking, or related industries.
- Experience using CRM or ticketing software.
- Fluency in French, Spanish, or German.
How to Apply
Interested applicants should apply by clicking the APPLY NOW button