About
Mercatura Online Technology is a Nigerian ICT company focused on using technology to address everyday challenges and create opportunities within the digital economy. Its operations include Mercatura School of Technology, Mercatech Hub, Mercatura Online Shop, and Mercatura ICT.
Through its technology-focused initiatives, the company has provided digital skills training to thousands of Nigerian youths and continues to support young people and women across Africa with accessible technology education and career development opportunities.
Job Description
Mercatura Online Technology is seeking a motivated and customer-oriented Customer Relationship Manager Intern to join its team remotely.
The internship is designed for recent graduates who want to gain practical experience in customer service, relationship management, communication, sales support, and business operations.
The successful candidate will assist in maintaining strong relationships with customers, responding to enquiries, addressing complaints, collecting feedback, and supporting initiatives that improve customer satisfaction and business growth.
Key Responsibilities
- Communicate with customers through telephone, email, social media, and other approved channels.
- Respond to customer enquiries in a timely, courteous, and professional manner.
- Follow up with current and prospective customers.
- Build and maintain productive relationships with customers.
- Receive, document, and assist with resolving customer complaints.
- Gather customer feedback and escalate recurring concerns to the appropriate team.
- Maintain up-to-date customer information and interaction records.
- Assist with customer acquisition, registration, onboarding, and follow-up.
- Monitor customer satisfaction and identify areas where the customer experience can be improved.
- Support sales and marketing activities involving customers and prospects.
- Prepare basic customer-related reports and documentation.
- Send reminders regarding appointments, orders, payments, services, and other customer activities.
- Assist with customer retention and identify potential business opportunities.
- Perform other administrative and customer relationship duties assigned by the supervisor.
Qualifications & Requirements
- Be a recent graduate with at least an OND, NCE, HND, or Bachelor’s Degree.
- A background in Business Administration, Marketing, Communications, Management, or a related discipline is preferred.
- Possess excellent written and verbal communication skills.
- Demonstrate patience, professionalism, friendliness, and a customer-focused attitude.
- Have good listening, problem-solving, and interpersonal skills.
- Possess basic computer skills and be comfortable working remotely.
- Be willing to learn and use CRM platforms, email applications, and social media professionally.
- Have strong organizational and time-management abilities.
- Be capable of working independently while also collaborating effectively with a team.
- Be receptive to feedback and willing to develop new skills.
- Previous experience in customer service, sales, administration, or CRM is an advantage but is not required.
Preferred Skills
- Customer service and relationship management
- Effective communication
- Conflict resolution
- Sales and customer follow-up
- Data entry and record management
- CRM software
- Professional social media communication
- Basic reporting and documentation
Important: Applicants who are not fresh graduates should not apply. Individuals who have recently applied for another position at Mercatura Online Technology are also advised not to apply.
How to Apply
Interested and qualified candidates should send their CV and a brief application letter to vacancy@mercatech.com.ng.
Use “Customer Relationship Manager Intern” as the subject of the email.