About
Dataleum is a Nigerian EdTech company focused on equipping individuals with in-demand digital skills while helping organizations build a future-ready workforce. Through technology-driven learning solutions and workforce development programs, Dataleum empowers professionals and businesses with practical skills, career support, and innovative learning experiences.
Job Description
Dataleum is seeking a smart, proactive, and people-oriented Customer Success Intern to join its team in Lagos. This hybrid internship is ideal for individuals who are passionate about customer engagement, relationship management, sales support, and delivering exceptional customer experiences.
The successful candidate will assist with onboarding learners, responding to customer inquiries, nurturing client relationships, supporting customer retention initiatives, and contributing to lead conversion efforts.
Key Responsibilities
- Support customer onboarding and engagement activities.
- Respond professionally to customer inquiries and requests.
- Follow up with learners and clients to ensure a positive customer experience.
- Identify customer needs and recommend appropriate solutions.
- Assist with lead follow-up, customer conversion, upselling, and retention initiatives.
- Build and maintain strong relationships with prospects, learners, and clients.
- Escalate customer issues to the appropriate team when necessary.
- Maintain accurate records of customer interactions, feedback, and follow-up activities.
- Support the Customer Success team with daily administrative tasks and reporting.
Qualifications & Requirements
Applicants should possess:
- Bachelor’s Degree, HND, or equivalent qualification.
- Excellent communication and interpersonal skills.
- Strong customer service and relationship management abilities.
- A sales-oriented mindset with persuasive communication skills.
- Ability to engage prospects, manage objections, and support customer conversion.
- Strong attention to detail and organizational skills.
- Ability to multitask, meet deadlines, and work effectively in a team.
- Proficiency in Microsoft Office or Google Workspace applications.
- Previous sales experience is an added advantage.
How to Apply
Interested applicants should apply by clicking the APPLY NOW button